Human-centricity becomes central to employee experience

Employee experience emerges as a priority for leaders

Employee experience (EX) is increasingly a component of business success, making a direct impact on business profitability.

According to Gallup, organizations with the highest levels of employee engagement achieve 23% higher profitability and 18% higher productivity.

Delivering excellent EX helps businesses attract and retain the best talent, increases efficiency and improves customer experience.

However, meaningfully measuring EX is a challenge. Enterprises should seek to understand EX's impact on workers beyond just the usage of devices.

Instead, consider what makes a difference to an employee’s day-to-day, linking EX with productivity, engagement, and talent attraction – creating the connection between experience and meaningful outcomes.

How does your organization currently measure employee experience (EX)?

We use employee engagement surveys and feedback tools
We leverage AI-driven analytics for real-time EX insights
We have informal methods but lack structured measurement
We do not actively measure EX

Skills shortage shaping the workforce

Helping employees adopt and use new tools and technologies should be treated as a top priority – something which can enhance engagement and overall EX.

New tools and technologies can enhance the employee experience, eliminating unnecessary time and complex processes. But if employees aren’t comfortable with a new tool, they may avoid it or even create workarounds – jeopardizing the adoption of key technologies like AI.

It’s vital that every employee has the confidence to use new tools, particularly with technical skills in short supply.

How a human-centric approach to AI improves EX

Human-centricity is coming to the forefront of business planning, as enterprises seek to build technologies and services around people and not the other way around.

Linking the improvement in EX with business outcomes requires an understanding of individual employees’ preferences. Rather than relying on the loudest voices in the organization to assess different tools, thanksto AI, data from people’s technology use can be analyzed to give leaders data-driven EX insights.

And over time, with access to the right data, enterprises can deliver more individualized experiences for their people, improving overall employee engagement.

How Fujitsu can supercharge your Employee Experience

Fujitsu’s Customer Experience Center is our modern service desk. It focuses on more than just addressing IT support requests and delivers a great IT experience for your users and employees.

With the latest technologies, we can address issues that have the biggest impact on establishing a happy and productive workforce – such as measuring an employee's perception of lost time.

Fujitsu’s user and device analytics proactively identify and resolve issues before they impact employees, providing the insight to remove digital friction and increase employee engagement.

Our experts analyze this data to identify opportunities for improvements to the delivery of IT services.

A co-design engagement helps identify what matters to your people so you can shape your employee experiences for the better.