Introduction

The transformative power of artificial intelligence (AI) cannot be understated.

By 2030, AI will drive 3.5% of global GDP, with every dollar spent on AI generating $4.60 in the global economy, according to IDC.

This technology is reshaping our world.

And while the excitement builds around the latest AIadvancements, enterprise leaders cannot forget the human part of the equation.

In the face of these transformative changes to how work gets done, the key to long-lasting prosperity lies in creating an environment where everyone can thrive, while balancing their work and life aspirations.

Staying ahead requires a fundamental shift to a human-centric approach – because tools are only as powerful as the people who use them.

In this 2025 trends paper, we will explore this manifestation of AI across the workplace through the lens of human-centricity to give practical guidance to the business leaders tasked with reshaping the workforce.

We will examine four trends, including:

How enterprises are
empowering employees with
the latest AI tools.

The state of play of flexible working,
and the ingredients for success this year
and beyond.

Employee experience (EX) and how
this is increasingly influencing positive
business outcomes.

The link between sustainability and
cost-saving and how businesses can
strengthen it with workforce technology.

The following chapters will explore these trends in greater detail, underlining how a human-centric approach actively contributes to a sustainable and more productive world.