Now that's Digital Transformation

Now
that’s digital transformation

Stories of change and impact

Digital transformation is never standing still. Discover how organizations are using technology to drive real business impact, from cloud transformation and AI-powered healthcare to smarter operations and improved customer experiences.Contents

Thank you for reading

Transformation doesn’t happen in a single moment.

We’re with our customers every step of the way - helping them design, deploy and evolve the technology that powers their resilience, innovation and growth.

Read on to see how that support helps our customers move forward with confidence. Fujitsu has been beside organizations in the public and private sectors for decades, working in partnership to support their digital transformation; and now helping them to evolve beyond digital transformation towards the AI-enabled future, and the dynamic transformation it will demand.

Now that’s digital transformation.

“Today’s CIO needs to be more adaptable than ever, with the leadership skills to navigate ambiguity.”

Bert Dillen,
CIO, Mazda Motor Europe

Digital transformation in 2026 – the next shift waiting to be seized

85%

90%

84%

85%

64%

Digital transformation was never the finish line. The idea of a one-off programme with a start date, a go-live and a clear end point no longer reflects reality. Technology-enabled change has become more dynamic and continuous; a constant rhythm of iteration, adaptation and reinvention.

Thanks to diligent digital transformation efforts over the past decade, the role of IT has evolved from a support function to a driver of business growth and strategic innovation. Now, on the precipice of arguably the next ‘big shift’, 83% of tech leaders in Europe say they must continue to reinvent their function to reflect the changing demands
of the business.

of European tech leaders say IT is now seen as a strategic function by executive leadership.

of IT leaders report that economic disruption has increased their focus on IT cost optimization initiatives

believe IT needs to become a more creative force across the business

aspire to be AI-enabled within 12–24 months.

say legacy technology is actively holding back innovation, and consumes 25-49% of their budgets.

“CIOs need to make sure the basics are fully under control before they can be credible in promoting innovation.”

Tom Tanghe
General Manager - IT Center EMEA, Daikin

“The CIO is in a privileged position to have visibility across the business functions and lines of business, which puts us in a strong position to identify transformation opportunities. Then, the name of the game is business transformation – not just technology transformation.”

Colin Shenoy, CTO, Diageo

We are proud to introduce you to the tech leaders who are seizing the shift today, and preparing for the next one as they take bold steps towards becoming AI-enabled.

They come from different sectors, different geographies and different starting points. But they share something important: a decision to act, a partner to trust, and a story of digital transformation.

AI is accelerating expectations. Legacy is holding back delivery. And the organizations that are winning are the ones that treat every change - large or small - as an opportunity to close the gap.

Driving to a
cloud-first future

Mazda Motor Europe – Belgium – Automotive & Cloud

^{Mazda Motor Europe (MME) is the European arm of global automotive brand Mazda, managing operations across 28 locations in 23 countries - a business that demands agile, scalable and always-on IT infrastructure.}

Challenge
_{^{Mazda’s ambition to become a ‘Connected Company’ required moving away from costly, rigid on-premises infrastructure. The company needed faster time-to-market, transparent cost management and the ability to orchestrate operations intelligently across a complex, multi-country environment.}}

Solution
_{^{In a multi-million dollar, five-year engagement, Fujitsu is migrating Mazda’s business-critical operations at 28 European locations to a public cloud infrastructure built on AWS and Oracle Cloud. The programme delivers a sophisticated combination of AIOps (intelligent infrastructure management), DevOps (faster development and deployment), FinOps (cloud cost transparency and optimization) and Security Services — enabling Mazda to intelligently orchestrate infrastructure, applications and services across a hybrid cloud ecosystem.}}

Outcomes

Migrating 600 systems to a modern, multi-cloud environment.

^{Cost transparency and optimization built into the fabric of IT operations.}

^{A scalable platform ready for future growth, acquisitions and innovation.}

^{Greater agility to respond to changing consumer demands across 23 markets.}

See the full story.

Personalising healthcare
for everyone

Madrid Health Ministry – Spain – Healthcare & AI

^{The Madrid Health Ministry is the administrative and management body integrating every public hospital and public health service in the Community of Madrid - one of Europe’s largest regional health systems.}

Challenge
_{^{For decades, the promise of truly personalised healthcare has remained elusive. Every individual can have up to 50,000 genomic variants, and identifying the five to ten with the greatest clinical significance requires a vast amount of computing power and specialist expertise. Until now, there was no single platform that brought together all the genomic analysis and clinical data needed to make it work at scale.}}

Solution
_{^{Madrid Health Ministry partnered with Fujitsu - working alongside genomic specialists Vocali, GenomCore and ZettaGenomics - to build MEDIGENOMICS: Spain’s first platform to integrate the entire process of genomic studies on a single system in a simple, automated way. Leveraging AI and machine learning analytics, the platform can identify clinically relevant variants at speed, predict disease risk, and connect patient data with care teams for faster, more personalized treatment decisions.}}

Outcomes

^{Clinicians gain faster, more accurate insights - reducing wasted time and improving treatment decisions.}

^{Patients receive personalized treatment pathways based on their unique genetic profile.}

^{The health system becomes more efficient as providers share and standardize genomic knowledge across the region.}

^{The system creates a foundation for predicting the risk of common diseases including Parkinson’s, Alzheimer’s and coronary artery disease.}

See the full story.

Building a resilient
IT foundation across EMEA

Daikin Europe – Belgium – Manufacturing & Cloud

^{Daikin Europe is the leading manufacturer of HVAC&R solutions, headquartered in Ostend, Belgium, with €5 billion in annual revenue, 14,000 employees, and operations spanning 130+ locations in over 30 countries.}

Challenge
_{^{As Daikin expanded through acquisitions and innovation, its IT landscape became increasingly fragmented. Legacy systems were struggling to meet the demands of business-critical operations, and even a minor IT disruption risked rippling across its European infrastructure. The company needed to modernize not just its technology - but its entire operating model.}}

Solution
_{^{Fujitsu was selected as Daikin’s strategic transformation partner for a five-year engagement, covering the full spectrum from data centre to cloud across 130 locations and 14 manufacturing plants. Using Microsoft Azure as the cloud platform, Fujitsu introduced intelligent automation, AIOps observability, and cloud cost management (FinOps).}}

Outcomes

€0.97M
_{in network savings through infrastructure modernization.}

€0.95M
_{in cloud optimization savings through FinOps initiatives.}

100+
_{active projects now running between Daikin and Fujitsu as a strategic alliance.}

227
_{network switches replaced across EMEA in seven months,}
_{zero disruption.}

See the full story.

Modern ERP powers public sector efficiency

Estonian Unemployment Insurance Fund — Estonia — Public Sector & ERP

^{Eesti Töötukassa (Estonian Unemployment Insurance Fund) is Estonia’s national unemployment insurance body, supporting citizens through benefits, employment services, and active labour market programmes. As a public sector organization managing sensitive financial, HR, and citizen data, it operates under strict compliance requirements and high expectations for service delivery.}

Challenge
_{^{The Fund’s legacy ERP system was becoming a constraint on its ambitions. It lacked the automation, transparency, and integration needed to operate efficiently at scale - and could not connect seamlessly with Estonia’s national e-government services and registries. Teams had to switch between disconnected systems, manual processes were common, and the ability to make data-driven decisions was limited.}}

Solution
_{^{Selected through a public tender for its local expertise and track record in public sector digital transformation, Fujitsu upgraded the Fund’s ERP to Microsoft Dynamics 365 Business Central. The project covered finance, HR, and payroll modules, with full data migration and integration with Estonian government registries and financial institutions.}}

Outcomes

_{Real-time dashboards and automated reporting have significantly boosted efficiency and reduced errors.}

_{Finance and HR teams benefit from faster approvals, seamless data exchange, and enhanced audit trails.}

_{Internal user satisfaction has risen, with improved ease of use and faster access to information.}

_{Full integration with Estonian government registries eliminates manual data transfers and reduces administrative overhead.}

_{A single integrated system has increased transparency and improved decision-making for both internal staff and external partners.}

See the full story.

Cloud-driven healthcare transformation

Topcon Healthcare — Finland — Healthcare & Cloud

_{Topcon Healthcare, part of the Topcon Group, is a global healthcare technology company specializing in advanced ophthalmic imaging, diagnostic devices, and connected digital platforms. Guided by its “Healthcare from the Eye” mission, the company uses retinal data, cloud technology, and AI to enable earlier detection of ocular and systemic disease and support preventative healthcare worldwide.}

Challenge
_{^{Topcon Healthcare’s IT estate had grown across different regions, technologies, and management approaches, creating fragmented on-premise infrastructure that was difficult to manage, secure, or scale. As the company accelerated its digital ambitions - expanding cloud services, enabling AI, and moving beyond device-led offerings to a platform-led healthcare business - a modern, cloud-first foundation became essential. The stakes were high: Topcon’s customers are in production treating patients, meaning downtime during operating hours simply was not acceptable.}}

Solution
_{^{Topcon Healthcare selected Microsoft Azure as its future platform and chose Fujitsu as its implementation partner for its deep Azure expertise and experience in regulated industries. Over 12 months, Fujitsu migrated more than 100 live production environments - representing over 400 servers and roughly one petabyte of image data - to Microsoft Azure worldwide, with critical services kept continuously available throughout.}}

Outcomes

12 months
to deliver a secure, AI-enabled
global healthcare platform.

100+
live production environments migrated,
representing 400+ servers and ~1 petabyte of image data.

See the full story.

An AI driving coach for safer logistics

Toyota L&F – Japan – Manufacturing & AI

_{^{Toyota L&F is the material handling division of Toyota Industries Corporation - one of the world’s largest manufacturers of forklifts and logistics equipment, and a company deeply committed to safety and innovation in the logistics sector.}}

Challenge
_{^{Despite consistently high levels of forklift-related accidents across the industry - 1,989 injuries and fatalities in Japan in 2023 alone, a figure that has remained largely unchanged for a decade - safety practices remain inconsistent across logistics sites. Labour shortages mean companies cannot always allocate sufficient resources for proper training. There is no licence renewal system for forklift drivers, making it difficult to maintain consistent standards.}}

Solution
_{^{Toyota L&F partnered with Fujitsu to develop Japan’s first AI-powered forklift safety evaluation service: ‘Driving Video AI Analysis’. Using Fujitsu’s Kozuchi AI platform, the cloud-based solution acts as a virtual driving instructor - analyzing video footage to evaluate forklift and operator behaviour against approximately 20 core safety behaviours, including turning, movement and fork operation. The AI identifies unsafe actions in real time, standardizing safety assessment across sites regardless of staffing levels.}}

Outcomes

Zero
_{^{personal injury incidents reported by some users within six months of implementation.}}

15+
_{^{live production environments migrated, representing 400+ servers and ~1 petabyte of image data.}}

_{^{In one pilot site where no one had previously considered pointing-and-calling protocols during reverse driving, nearly all operators adopted the practice within three months.}}

See the full story.

Supply chains
reimagined

Lowe’s Innovation Labs – USA – Retail & AI

_{Lowe’s is one of the world’s largest home improvement retailers, operating over 1,750 stores across the United States. Lowe’s Innovation Labs is its applied research and development group, piloting emerging technologies to solve real-world challenges across stores, the supply chain, and the home.}

Challenge
_{^{Managing inventory across a vast network of distribution and cross-dock centers – with thousands of SKUs and constantly shifting demand – created unpredictable operational peaks that were difficult to manage at scale. Lowe’s generated enormous volumes of operational data, but traditional tools struggled to turn it into timely, actionable insight.}}

Solution
_{^{Fujitsu and Lowe’s Innovation Labs co-designed an AI-driven optimization proof of concept, combining machine learning with quantum-inspired optimization via Fujitsu’s Digital Annealer. The hybrid approach enabled the team to evaluate millions of potential inventory scenarios – something impractical with conventional computing – and identify targeted adjustments to smooth arrival peaks and improve resource utilization across the supply chain.}}

Outcomes

30%
_{^{reduction in peak inventory arrivals, easing congestion and operational strain at distribution centers.}}

10%
_{^{efficiency improvement through more balanced workflows and better resource utilization.}}

_{^{Better product availability on shelves, fewer out-of-stock situations, and more reliable delivery times – with the pilot now serving as a foundation for potential production deployment.}}

See the full story.

Turning digital twins into real-world impact

University of Bristol BDFI — UK — Education & Digital Twins

_{^{The Bristol Digital Futures Institute (BDFI) is a research institute at the University of Bristol that brings together researchers, industry and communities to explore how digital technologies shape our world. Focused on interdisciplinary collaboration, BDFI supports innovative projects that drive social, economic and environmental progress through responsible digital innovation.}}

Challenge
_{^{BDFI needed a secure, scalable platform for its new Reality Emulator – capable of supporting digital twin modeling, immersive visualization and collaboration, while protecting sensitive research data and intellectual property.}}

Solution
_{^{Fujitsu delivered a software-defined data center with secure multi-tenancy, custom monitoring, hands-on training and ongoing support to help BDFI establish and manage the Reality Emulator.}}

_{^{Now fully operational, the Reality Emulator is supporting groundbreaking research across academic, commercial and community sectors. Thanks to BDFI’s strategic partnership with Fujitsu, the underlying data center environment is robust, scalable and easy to manage, allowing new research environments to be spun up at the touch of a button.}}

Outcomes

1st research facility of its kind globally

Accelerates scientific discovery
and real-world problem solving

Enables advanced,
immersive research methods

See the full story.

Driving
sustainable growth

Reitan Convenience Sweden – Sweden – Retail & Sustainability

_{^{Reitan Convenience Sweden (RCS) is the leading convenience retailer in Sweden, operating 400 stores under its Pressbyrån, 7-Eleven, and Pressbyrån PBX brands. Around 350,000 people visit its stores every day. Owned by the Norwegian REITAN Group, RCS is committed to making convenience more sustainable and sustainability more convenient.}}

Challenge
_{^{RCS needed cost-effective, high-quality store support services and application management across a wide range of systems – enabling great working and shopping experiences while reducing cost, friction, and emissions across the business.}}

Solution
_{^{Fujitsu provides a full range of advanced store operation services: central and local application management and development, real-time data transfer, and end-to-end ownership of store IT. A Sweden-based service desk gives franchisees 24/7 access to local, expert support – functioning as a natural extension of the RCS team.}}

Outcomes

94/100
_{^{All-time high franchisee satisfaction score, driven by fast, local expert support.}}

_{^{Real-time data centrally enabled: better inventory visibility, campaign fulfilment, and significantly reduced manual workload for store staff.}}

_{^{Sustainability goals advanced: remote support has significantly cut on-site technician visits, reducing carbon footprint, alongside migration to energy-efficient data center solutions.}}

See the full story.

Explainable AI
reduces financial fraud

INFORMA D&B – Spain – Financial Services & AI

_{^{INFORMA D&B is the Cesce subsidiary and leader in the supply of commercial, financial, sectorial, and marketing information on businesses in Spain. More than 95% of Spanish financial entities and 89% of Ibex35 companies are active clients, and its platform serves over 4 million users.}}

Challenge
_{^{As financial fraud grew increasingly sophisticated, INFORMA needed to apply AI to its proprietary database in a way that was both powerful and transparent – reliable enough to earn the trust of clients, compliant with emerging EU regulation, and free from the bias risks associated with conventional AI black-box approaches.}}

Solution
_{^{Fujitsu’s Uvance platform delivered an Explainable AI (XAI) solution purpose-built for the financial sector. By combining INFORMA’s unique private dataset with Fujitsu’s fraud prevention technology, the solution classifies data, makes precise credit risk and fraud predictions, and – critically – provides full transparency into how those predictions are reached. The result is auditable accountability, minimized bias, and compliance with EU AI standards.}}

Outcomes

4.5M users
_{^{in Spain now supported with highly sophisticated, XAI-powered business information solutions.}}

_{^{EU regulatory compliance guaranteed, with the solution also meeting Dun & Bradstreet prediction standards.}}

_{^{INFORMA now differentiates from competitors through AI-powered credit risk and fraud offerings that clients can trust – because they can understand them.}}

See the full story.

Driving more sustainable stores

B&Q — UK — Retail & Sustainability

^{Founded in 1969, B&Q is the UK’s leading home improvement and garden living retailer, with over 318 stores nationwide. Part of the Kingfisher Group, B&Q has cut its carbon emissions by 49% in seven years and is targeting net zero for scope 1 and 2 emissions by 2040 – while actively advising customers on how to create healthier, more sustainable homes}

Solution
_{^{Fujitsu applied proprietary AI to B&Q’s building
management system data – incorporating third-party weather data for added accuracy – to identify anomalies, trends, and policy violations across all locations. The analysis surfaced issues ranging from sensors placed near draughty doors (causing systems to over-heat) to single burners running continuously out of policy. A real-time Fujitsu dashboard now gives B&Q’s energy team continuous visibility, with live alerts flagging discrepancies as they happen.}}

Outcomes

£3M
_{saved through energy usage optimization in 2024, alongside a 20% improvement across all locations in the 12 months to July 2024.}

330
_{Energy optimized across 330 locations, creating a clean baseline for the company’s electrification program – with Fujitsu and B&Q now operating a gain-share model to continue finding savings.}

7,200 tonnes
_{of CO2 prevented in 2024, with a total 39 million kWh reduction in energy usage – equivalent to the annual gas heating of 3,500 homes.}

See the full story.

The world is changing.
So is digital transformation.

And so is Fujitsu.

_{The organizations in this collection vary in size, sector, geography and challenge.}

_{Yet they share something important: the clarity to define what a clear view of what change means for them, and the right partnership to make it happen.}

_{Digital transformation is not a destination - and it never was. It is an ongoing capability, and an opportunity to reinvent the role and contribution of IT, preparing for a future that takes digital transformation towards dynamic, AI-enabled transformation at scale.}

_{Our stories were chosen to reflect that reality. Not just the large-scale migrations, but the targeted interventions that remove friction, and unlock future potential.}

_{That future potential depends on many factors; and the debate about the relevance of digital transformation as a term in itself will continue to evolve as technology opens up even greater possibilities for reinvention.}

“Digital transformation is here to stay, but we must move from IT owning it to co-creating with business partners. Whether it’s about delivering a seamless customer experience or building intelligent supply chains or scaling AI responsibly, shared understanding and co-ownership are needed from day one.”

Sharon Prior
CIO

_{As Fujitsu’s European Technology Leaders Research 2025 found, 85% of technology leaders now feel empowered to make strategic decisions - and 84% believe IT must become a more creative force across the business – they’re ready to seize the next shift.}

Now that’s digital transformation.

Ask Fujitsu

Visit: global.fujitsu/en-global/resources/europe

#nowthatsdigitaltransformation