In the past decade, our traditional ways of working have been uprooted by the introduction of revolutionary digital workplace solutions. GenAI is the latest in a long line, but it has the potential to be the most influential.
ChatGPT and Copilot offer substantial productivity benefits and high levels of stakeholder buy-in. Having delivered staggeringly fast rates of adoption, it’s clear that GenAI will be a central pillar of tomorrow’s workplace.
Developing robust digital workplace services with GenAI at the forefront could solve many of the issues workplaces are currently facing, such as disengagement, low retention and a digital skills gap.
However, existing GenAI solutions can only take businesses so far.
It’s not a one-size-fits-all approach; the true benefit for organizations lies in the extensibility of AI through technologies such as Fujitsu Kozuchi*, and its integration into intelligent business apps and workflows.
To lead the push for GenAI at work, organizations must take a human-centered, design-led approach – democratizing digital workplace services and building them with individual user needs in mind.
