GenAI Progress
Building role-based use cases
The most concrete use cases and ROI calculations are at a role-based level.
Specific outcomes can be identified, including productivity gains and impact on employee experience.
82% of respondents on average say digital workplace services including GenAI should be personalized around specific roles and needs.
Despite generally positive attitudes, there is some frustration among senior leaders about how long the roll-out is taking.
3/4 of the C-suite agree that GenAI implementation is taking longer than initially planned so they are fully compliant with upcoming AI regulations.
The concern is that slow adoption may put them at risk of falling behind competitors.
See cited advantages of using GenAI >
Improved decision-making and actionable insight from data
Supporting innovation and creativity
Enhancing customer service
Delivering business value/ROI
Increasing employee productivity
Reducing admin burden
Enhancing employee experience
Increasing employee well-being
With several advanced GenAI solutions for workforce productivity available, Copilot is currently leading the way.
Of respondents on average agree that digital workplace services including GenAI should be personalized around specific roles and needs
Employees – particularly younger workers – are happy to trust that their leadership has a robust plan for the safe implementation of GenAI.
Say they believe their organization knows how to safeguard and protect sensitive information
Of organizations have a team that regularly monitors GenAI and data regulations for compliance
Have clear policies in place regarding the corporate data used to train and operate GenAI
GenAI has transformed my ability to generate content quickly and accurately, improving my effectiveness in various areas, including customer support, content creation, and idea generation. However, I remain aware of the ethical limits and the importance of maintaining transparency and accountability in its use.
Currently I mainly use Copilot and ChatGPT. You have to learn how to promote it to get good results. It’s still early days, but the potential for the future is there.
