The role of IT has shifted from a supporting role to an orchestrator of business growth and innovation.
85% of technology leaders in Europe report that IT is now seen as strategic and emphasize that technology is central to every transformational conversation1 in the boardroom, because it underpins employee and customer satisfaction, future profitability, and business resilience.
In parallel, there has been a shift in the way technology is delivered; lines of business can now experiment, execute, and scale their own technology initiatives – making them more independent than ever. The role of IT today is to empower the organization around critical IT domains that will support strategic business outcomes, create a platform for innovation, and growth.
One of those domains is digital workplace services. No longer a cost line to be optimized, these services are seen as a strategic gateway because they touch every part of the organization.
AI has created the impetus to reframe digital workplace services to lines of business, providing visibility, choice and control over the way they are designed for lines of business and personalized to specific employees’ needs.
