Reframing IT for service design: your line of sight to agentic IT transformation

Digital Workplace Services

The next evolution of workplace services is to treat them explicitly as a key step for strategic transformation—using them to preserve momentum and productivity through inevitable organizational pivots.

Personalization of digital workplace services to lines of business, by role and function is now a strategic priority³. As AI automates tasks and roles evolve to include collaboration with agents, investment is moving toward systems that augment people, rather than transactional service desks.

This does not mean encouraging shadow IT. It means enabling empowered business teams, operating within guardrails set by IT, with clear visibility into cost, experience and impact.

Here, the workplace becomes adaptive. It moves with the rhythm of the business rather than constraining it.

Fujitsu’s agentic AI virtual workplace agent Aurora, provides the definitive pathway out of this cycle. By fusing true AI autonomy with proactive experience management, Aurora empowers IT to shift from managing tickets to orchestrating seamless, resilient digital experiences and business transformation more broadly.

In an era of continuous change, resilience is just as critical as efficiency. Aurora ensures your digital workplace is not just supported, but truly agentic—anticipating issues, adapting to context, and protecting the momentum of your business, keeping work flowing without friction.

³ 82% of senior IT leaders across Europe agree that personalizing digital workplace services to specific roles is a priority – The European tech leader’s breakthrough moment, Fujitsu 2025

The workplace becomes adaptive

Digital Workplace Services

Your line of sight to agentic IT transformation

Fujitsu Digital Workplace Services can help your team be ready. Devices respond instantly and applications open without delay, so work moves quickly and ideas turn into action without affecting flow.

Security operates silently in the background while employees stay focused on the work that drives business forward – reducing risk without slowing progress. Built-in intelligence proactively discovers and resolves potential issues early, before they interrupt the rhythm of the day, protecting uptime and maintaining continuity.

To learn more, read our Digital Workplace Services eBook

This results in a predictable and resilient workplace. One where IT teams are freed to focus on strategic priorities while the business moves forward with confidence.

Work intuitively. Support proactively.
Transform intelligently.

Digital Workplace Services

Transform intelligently when you build %company_name% around Digital Workplace Services.

Use Aurora for agile, intelligent experiences across your organization. Help your people move on from the efficiency trap by reframing IT service design for more intuitive work through proactive support and evolutionary technology.

For seamless, intuitive productivity with 24/7, multilingual AI Voice Agents that instantly anticipate and resolve issues, protecting the flow of work, Aurora and Fujitsu Digital Workplace Services can be your line of sight for agentic transformation.

To learn more or get started, contact:

%contact_name%

%contact_details%