Human-centric AI: proactive problem resolution (DEX and data)

Digital Workplace Services

Advancing agentic workflow with AI/HITL safeguards yet further with proactive Digital Experience Management (DEM) telemetry, Aurora accelerates the digital workplace from a reactive cost-center into a self-healing, strategic enabler designed to protect the overall Digital Experience (DEX).

By integrating powerful DEM tools such as Aternity and Nexthink directly into agentic workflow, Aurora enables proactive identification and automated remediation of device issues before they impact productivity.

Additionally, Aurora can quantify and elevate the ultimate human outcome - the employee’s DEX - by integrating HappySignals to provide real-time, nuanced insights into employee sentiment and productivity. This allows IT to strategically enhance service delivery based on measurable human experience, for better all-round results.

Correlating data from DEM tools, ITSM and user feedback, Aurora provides a data-driven view and holistic insight into the digital workplace, empowering IT leaders to make informed decisions to drive a superior DEX, operational efficiency and continuous service improvement.

The ability to trigger automated AI remediations based on insights from DEM tools, whether proactively or in response to Aurora interaction, ensures that IT interventions are timely, precise and directly address root causes in order to minimize disruption and maximize productivity.

A self-healing, strategic enabler