Enabling employee productivity

Digital Workplace Services

Gartner predicts that by 2029, agentic AI will autonomously resolve 80%² of common customer service issues, delivering an estimated 30% reduction in operational costs. For IT leaders, this signals a structural shift in how support can be delivered. However, not all AI delivers the same value.

Transformation increases the volume of work long before it delivers value. New tools, new processes and continuous change create a workplace where small interruptions compound—context switching, authentication friction, slow issue resolution, and collaboration sprawl. Over time, these micro-breaks quietly erode focus, decision quality and trust in change.

Aurora is designed for this reality. With natural-language, voice-enabled interaction at the center of agentic workplace services, employees can access help in the moment—without navigating ticket queues or impersonal portals—and without being forced to translate their problem into IT language.

The result? Support becomes intuitive, immediate and less disruptive. Employees get immediate answers to routine issues, while intelligent orchestration and automation work behind the scenes to reduce operational load and keep work moving.

With Fujitsu’s Agentic Service Desk you can empower employees, enable more proactive IT and transform how work is not just supported, but how it is re-wired and actually undertaken – with greater visibility, stronger control and measurable productivity gains.

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With Aurora, Fujitsu’s agentic AI virtual workplace agent built into everyday workflows, teams can:

Work intuitively	Support proactively	Transform intelligently
Work with technology the way you work with people. Naturally, in context, and free from rigid commands or complex systems – removing frustrations and elevating the employee experience.	Resolve issues before they interrupt the day and distract teams from the task at hand. Step in early and keep work moving, often without anyone noticing there was ever a problem.	Know what’s happening without having to look for it, so your teams can work smarter and innovate faster. No scrambling for dashboards or chasing updates. Just a clear sense of what needs attention, and what doesn’t.

Digital Workplace Services